Trouble with RCS chat features or iMessage after switching to Previ or getting a new phone? Find your device below.
Apple (iPhone)
iMessage Stuck, Not Activating, or Not Receiving Texts from iPhones
This is most common right after switching to Previ or getting a new phone, because your number needs to fully “hand off” from your old carrier.
Confirm you have an active data or Wi‑Fi connection — iMessage needs internet access to activate, separate from cellular voice service.
Go to Settings > Messages and toggle iMessage off, wait 30 seconds, then back on.
If it's still stuck on “Activating…”, restart your iPhone and check again after a few minutes.
If you recently switched to Previ from another carrier (or switched phones), your old number may still be registered to iMessage/FaceTime on a different device. Deregister it at register.apple.com/deregister-imessage using your phone number — this is the most common fix for “not receiving texts from iPhone users” after a carrier switch.
Still stuck after 24 hours? Sign out of iMessage entirely (Settings > Messages > Send & Receive, tap your Apple ID, Sign Out), restart, and sign back in.
Texts/iMessages to Your Number Failing After You Ported to Previ
If someone else's messages to you are failing (rather than yours failing to send), the most likely cause is that your number is still registered to iMessage on the sender's end from before your switch — there's nothing to fix on your phone. Ask them to restart their phone, or if they're an iPhone user messaging you, have them try sending as a regular text (green bubble) instead of iMessage.
Samsung
RCS (Chat Features) Not Working
RCS messaging runs through whichever app is set as your default messaging app — on Samsung phones that's usually either Samsung Messages or Google Messages.
Check which app is your default: Settings > Apps > Default apps > SMS app.
Open that messaging app, go to its settings, and look for Chat features or RCS chats — confirm it's turned on.
If it shows “Connecting…” or is greyed out, toggle it off and back on, and confirm you have a data or Wi‑Fi connection.
If you recently ported your number to Previ, RCS verification can take anywhere from a few minutes to about 24 hours to complete on the new network.
Still not verifying after 24 hours? Reach out to Previ support so we can confirm your line is fully provisioned for RCS on the carrier side.
Texts Failing to Reach You After You Ported to Previ
If someone else's messages to you are failing, the most likely cause is that your number is still registered to iMessage or an old RCS session on the sender's end from before your switch — there's nothing to fix on your phone. If they're messaging you from an iPhone, ask them to try sending as a regular text (green bubble) instead.
RCS (Chat Features) Not Working
On Pixel phones, RCS messaging runs through Google Messages and needs to re-verify your number with each carrier.
Make sure Google Messages is set as your default messaging app: Settings > Apps > Default apps > SMS app.
Open Google Messages, tap your profile icon (or the three-dot menu) > Messages settings > RCS chats, and confirm Chat features is turned on.
If it shows “Connecting…” or is greyed out, toggle it off and back on, and confirm you have a data or Wi‑Fi connection.
If you recently ported your number to Previ, RCS verification can take anywhere from a few minutes to about 24 hours to complete on the new network.
Still not verifying after 24 hours? In Google Messages, go to Messages settings > RCS chats > See more > Report a problem, and also reach out to Previ support so we can confirm your line is fully provisioned for RCS on the carrier side.
Texts Failing to Reach You After You Ported to Previ
If someone else's messages to you are failing, the most likely cause is that your number is still registered to iMessage or an old RCS session on the sender's end from before your switch — there's nothing to fix on your phone. If they're messaging you from an iPhone, ask them to try sending as a regular text (green bubble) instead.
Motorola
RCS (Chat Features) Not Working
On most Motorola phones, RCS messaging runs through Google Messages and needs to re-verify your number with each carrier.
Make sure Google Messages is set as your default messaging app: Settings > Apps > Default apps > SMS app.
Open Google Messages, tap your profile icon (or the three-dot menu) > Messages settings > RCS chats, and confirm Chat features is turned on.
If it shows “Connecting…” or is greyed out, toggle it off and back on, and confirm you have a data or Wi‑Fi connection.
If you recently ported your number to Previ, RCS verification can take anywhere from a few minutes to about 24 hours to complete on the new network.
Still not verifying after 24 hours? In Google Messages, go to Messages settings > RCS chats > See more > Report a problem, and also reach out to Previ support so we can confirm your line is fully provisioned for RCS on the carrier side.
Texts Failing to Reach You After You Ported to Previ
If someone else's messages to you are failing, the most likely cause is that your number is still registered to iMessage or an old RCS session on the sender's end from before your switch — there's nothing to fix on your phone. If they're messaging you from an iPhone, ask them to try sending as a regular text (green bubble) instead.
LG
LG exited the mobile phone business in 2021, so RCS setup on LG phones depends heavily on age and software version — older or budget models may need extra setup steps below.
RCS (Chat Features) Not Working
On LG phones, RCS messaging runs through Google Messages. On older LG models it may not be installed or set as default by default, so start there.
Install Google Messages from the Play Store if it isn't already, then set it as your default messaging app: Settings > Apps > Default apps > SMS app (menu wording may vary on older LG software).
Open Google Messages, tap your profile icon (or the three-dot menu) > Messages settings > RCS chats, and confirm Chat features is turned on.
If it shows “Connecting…” or is greyed out, toggle it off and back on, and confirm you have a data or Wi‑Fi connection.
If you recently ported your number to Previ, RCS verification can take anywhere from a few minutes to about 24 hours to complete on the new network.
Still not verifying after 24 hours? In Google Messages, go to Messages settings > RCS chats > See more > Report a problem, and also reach out to Previ support so we can confirm your line is fully provisioned for RCS on the carrier side.
Texts Failing to Reach You After You Ported to Previ
If someone else's messages to you are failing, the most likely cause is that your number is still registered to iMessage or an old RCS session on the sender's end from before your switch — there's nothing to fix on your phone. If they're messaging you from an iPhone, ask them to try sending as a regular text (green bubble) instead.
Still Stuck?
Message Previ Support right in the app, or call 801-437-0620.