Skip to main content

Setting Up Wi-Fi Calling

Written by Seth Smith

Wi‑Fi Calling routes calls and texts over a Wi‑Fi network instead of the cell network — useful at home or work if you have weak cellular signal but solid Wi‑Fi. It's supported on both T-Mobile and AT&T.

Apple (iPhone)

Turning It On

  1. Go to Settings > Cellular > Wi‑Fi Calling.

  2. Toggle Wi‑Fi Calling on This iPhone on.

  3. You'll be asked to confirm or update your emergency address — this is used to route 911 calls made over Wi‑Fi, so keep it current if you move.

Not Working?

  • Confirm you're connected to a stable Wi‑Fi network (a very weak or captive-portal Wi‑Fi network, like some hotel or airport Wi‑Fi, can block it).

  • Restart the phone after turning the setting on.

  • If you don't see the Wi‑Fi Calling option at all, contact Previ support to confirm it's enabled on your line.

Samsung

Turning It On

  1. Go to Settings > Connections > Wi‑Fi Calling.

  2. Toggle it on.

  3. You'll be asked to confirm or update your emergency address — this is used to route 911 calls made over Wi‑Fi, so keep it current if you move.

Not Working?

  • Confirm you're connected to a stable Wi‑Fi network (a very weak or captive-portal Wi‑Fi network, like some hotel or airport Wi‑Fi, can block it).

  • Restart the phone after turning the setting on.

  • If you don't see the Wi‑Fi Calling option at all, contact Previ support to confirm it's enabled on your line.

Google

Turning It On

  1. Go to Settings > Network & internet > SIMs > [your Previ line] > Wi‑Fi calling.

  2. Toggle it on.

  3. You'll be asked to confirm or update your emergency address — this is used to route 911 calls made over Wi‑Fi, so keep it current if you move.

Not Working?

  • Confirm you're connected to a stable Wi‑Fi network (a very weak or captive-portal Wi‑Fi network, like some hotel or airport Wi‑Fi, can block it).

  • Restart the phone after turning the setting on.

  • If you don't see the Wi‑Fi Calling option at all, contact Previ support to confirm it's enabled on your line.

Motorola

Turning It On

  1. Go to Settings > Network & internet > SIMs > [your Previ line] > Wi‑Fi calling.

  2. Toggle it on.

  3. You'll be asked to confirm or update your emergency address — this is used to route 911 calls made over Wi‑Fi, so keep it current if you move.

Not Working?

  • Confirm you're connected to a stable Wi‑Fi network (a very weak or captive-portal Wi‑Fi network, like some hotel or airport Wi‑Fi, can block it).

  • Restart the phone after turning the setting on.

  • If you don't see the Wi‑Fi Calling option at all, contact Previ support to confirm it's enabled on your line.

LG

Very old LG models may not support Wi‑Fi Calling at all — check your model's specs if you're not sure.

Turning It On

  1. Go to Settings > Network & Internet (or Settings > Call on some models) > Wi‑Fi Calling.

  2. Toggle it on.

  3. You'll be asked to confirm or update your emergency address — this is used to route 911 calls made over Wi‑Fi, so keep it current if you move.

Not Working?

  • Confirm you're connected to a stable Wi‑Fi network (a very weak or captive-portal Wi‑Fi network, like some hotel or airport Wi‑Fi, can block it).

  • Restart the phone after turning the setting on.

  • If you don't see the Wi‑Fi Calling option at all, your model may not support it, or contact Previ support to confirm it's enabled on your line.

Still Stuck?

Message Previ Support right in the app, or call 801-437-0620.

Did this answer your question?