Battery draining faster than usual, or your phone running hot? Find your device below — most battery issues improve after working through the diagnostic steps for your device.
Apple
Diagnosing Battery Drain
Go to Settings > Battery and review which apps are using the most battery, and whether any are using significant Background Activity.
Check Settings > Battery > Battery Health & Charging for the Maximum Capacity — batteries degrade over time, and anything meaningfully below 100% (especially under 80%) will noticeably affect battery life.
Turn on Low Power Mode from the same Battery screen (or Control Center) when you need to stretch a charge.
Overheating
Remove the case while charging or during heavy use (gaming, navigation, video calls) — cases can trap heat.
Avoid direct sunlight and charging in hot environments (like a hot car).
If the phone feels hot and shows a temperature warning on-screen, let it cool down in a cooler spot before continuing to use it — this is a built-in safety feature, not a malfunction on its own.
Samsung
Diagnosing Battery Drain
Go to Settings > Battery and device care > Battery to see a usage breakdown by app over the past 24 hours or several days.
Turn on a Power saving mode from the same screen when you need to stretch a charge.
Check Battery and device care for any warnings about battery health or apps draining power in the background.
Overheating
Remove the case while charging or during heavy use (gaming, navigation, video calls) — cases can trap heat.
Avoid direct sunlight and charging in hot environments (like a hot car).
Device care will show a temperature warning and may pause charging or close apps automatically if it gets too hot — let it cool down in a cooler spot rather than continuing heavy use.
Diagnosing Battery Drain
Go to Settings > Battery to see a usage breakdown by app.
Turn on Battery Saver from the same screen when you need to stretch a charge.
Look for any single app using unusually high background battery — that's often the culprit for sudden drain.
Overheating
Remove the case while charging or during heavy use (gaming, navigation, video calls) — cases can trap heat.
Avoid direct sunlight and charging in hot environments (like a hot car).
If the phone shows a temperature warning, let it cool down in a cooler spot before continuing to use it.
Motorola
Diagnosing Battery Drain
Go to Settings > Battery to see a usage breakdown by app.
Turn on Battery Saver from the same screen when you need to stretch a charge.
Look for any single app using unusually high background battery — that's often the culprit for sudden drain.
Overheating
Remove the case while charging or during heavy use (gaming, navigation, video calls) — cases can trap heat.
Avoid direct sunlight and charging in hot environments (like a hot car).
If the phone shows a temperature warning, let it cool down in a cooler spot before continuing to use it.
LG
LG exited the mobile phone business in 2021, so an older LG phone's battery has likely gone through several years of charge cycles by now — degraded battery capacity is a common and expected cause of faster drain on these devices, and isn't something software can fully fix.
Diagnosing Battery Drain
Go to Settings > Battery to see a usage breakdown by app.
Turn on a power saving mode from the same screen when you need to stretch a charge.
Look for any single app using unusually high background battery.
Overheating
Remove the case while charging or during heavy use — cases can trap heat.
Avoid direct sunlight and charging in hot environments (like a hot car).
If the phone feels hot, let it cool down in a cooler spot before continuing to use it.
Still Stuck?
Message Previ Support right in the app, or call 801-437-0620.