No. Previ is now your dedicated point of contact for all your wireless needs. Whether you're adding a line, upgrading a device, or have questions about billing or technical support, our team is here to help.

Although you will no longer be the account holder directly with the wireless carrier, you will be the account holder with Previ. You will retain responsibility for your wireless line, device payments, and billing.

Your Previ membership unlocks discounted pricing on premium wireless service, access to exclusive home and auto savings, and The Drop — featuring special offers on premium products you won't find anywhere else.

As a Previ member, your plan includes unlimited talk, text, and data on a leading carrier's reliable network — so you can call, message, browse, stream, and use your favorite apps without worrying about running out of data.

Still paying off a device with your previous carrier? Previ can help cover your remaining balance when you switch. In many cases, you can use Affirm financing to spread the cost over time rather than paying it all at once.

First, contact your previous carrier to confirm your device payoff balance. Once you have that amount, reach out to the Previ Care Team — we'll guide you through the next steps.

Once it's fully paid off and has been active on your line for the required amount of time, message Previ Support in the app. We'll look up the specific steps for your previous carrier and how to submit the unlock request.

When you switch carriers, there's often a short overlap while your number ports over, and your old carrier may bill you for a partial final period before the port completes. Once the port finishes, your old carrier should stop billing you — it's worth confirming your old account is officially closed.

Affirm is a third-party financing partner Previ works with to help members pay off a remaining device balance from their old carrier when they switch, splitting it into manageable payments over time instead of paying it in full upfront.

Browse eligible upgrade and financing options in the Previ Device Store (through the Wireless section of your Previ App). If you have any questions or need assistance, you can always reach out to our care team.

For device or connectivity issues, start a chat with Previ Support right from the Previ app. Just look for the chat icon. Our team can troubleshoot network issues, help with device settings, and escalate to our carrier partners when needed. You can also reach us by phone at 801-437-0620.

For general account, billing, and membership questions, go to the Previ Member Services team. Chat in-app, email, or call during business hours. You can also review your account details, invoices, and payment methods anytime in the Previ App or by visiting Previ.com.

For urgent issues outside of normal business hours, email [email protected] and add "Emergency" to the subject line.

Download the Previ App from the App Store or Google Play and log in with your member account. From the app you can view your bill, make a payment, manage your lines, chat with support, browse the device store, and track your savings — all in one place.