Your account details
Select Account at the bottom of the menu. The page has two halves: your personal information, and your membership details.
Updating your personal information
Select Edit on the Personal Information card, make your changes, and select Save. You can update:
Your first and last name
Your birthday
Your home address
Your mobile number, if we do not already have one on file
Keeping your address current matters more than it looks. It is used for insurance quotes and for shipping anything you order from the Device Store or The Drop.
If we suggest a different address
We check addresses as you save them. If what you entered does not quite match a known address, we will show you both and ask which to keep.
Pick the corrected version unless you know yours is right, for example a new build that has not made it into address databases yet. You can always keep what you typed.
Changing your email or an existing phone number
Neither of these can be changed in the portal, because both are tied to how you sign in and how we reach you.
Contact Member Services at [email protected] or 801-437-0620 and we will update it for you.
Your membership details
The Membership card shows:
Member ID, partly hidden by default. Select the eye icon to reveal it. Support may ask for this.
Member Since, the date you joined.
Employer, the company your membership comes through.
If you leave your employer
Your membership does not end when your job does. As long as you keep paying your Previ membership, you keep your pricing on wireless and everything else.
It is worth updating your email if the one on your account was your work address, since you will lose access to it. Contact Member Services to make that change before you leave.
Your membership fee
Previ charges an annual membership fee, which appears on your bill. See What are the billing and refund policies for Previ's annual membership fee? for how it is charged and when it is refundable.
Signing out
Select Log Out in the menu, or Sign Out at the bottom of the Account page on a phone.
Sending feedback
Select Give Feedback in the menu. This goes to the team building the portal, and it is the right place for suggestions about the product itself.
For anything you need resolved on your account, use Contact Us instead so it reaches Member Services.