Finding your payment methods
Go to Billing and select your payment method card, or open Payment Methods directly. Everything on file is listed there, with your default marked.
Adding a card or bank account
Select Add Payment Method and pick one:
Bank account. We use Plaid to connect it. You will sign in to your bank in a secure window, and Previ never sees your bank username or password.
Card. Enter your card details directly. Card payments carry a 3% processing fee; bank accounts do not.
The first method you add becomes your default automatically.
Changing your default
Your default is the method we charge on your bill date. Select any other method in the list and choose Set as default to switch. Previ does not support splitting a single bill across multiple payment methods. Additionally, if you update your payment method after a bill is generated, the updated method will apply to future charges, but the current bill will follow the existing payment method.
"Verification needed" on a bank account
Some banks cannot be confirmed instantly. When that happens, we send two small deposits to your account and it sits in a pending state until you confirm them. A bank account cannot be charged until it is verified, so this needs finishing or your payment will not go through.
The deposits usually land within one to three business days. Once they do:
Check your bank statement for the two deposit amounts.
Open Payment Methods in the portal.
Select Verify on the pending account and enter the amounts.
Pending accounts do not appear in your main payment method list until verification finishes. If you started this by mistake or changed your mind, select Cancel on the pending account instead.
"Reconnect your bank"
Banks periodically require you to re-authorize the connection, usually after you change your online banking password or your bank expires the link on its own. When that happens you will see a prompt to reconnect.
Select Reconnect and sign in to your bank again. This re-authorizes the account you already have on file rather than adding a second one, so nothing else changes and your default stays put.
Worth doing promptly. Until it is reconnected, we may not be able to collect your next bill from that account.
Removing a payment method
Select the method and choose Remove.
While your membership is active, you need to keep at least one payment method on file, so the last one cannot be removed. You also cannot remove your default while other methods are on file. Set a different one as default first, then remove the old one. Charges for the International Travel Pass are consolidated into your monthly bill and cannot be paid using a separate payment method. Attempting to charge only the International Travel Pass to a different payment method is not allowed, as all charges are included in a single invoice.
If you have cancelled your membership, owe nothing, and have no final bill coming, you can clear out your payment methods entirely.
If something will not save
Making Partial Payments
Previ allows partial payments, but these must be made using a payment card. To make a partial payment:
Access the billing portal.
Select the Partial Payment option.
Enter the amount you wish to pay and complete the transaction using your card.
This feature provides flexibility for managing your bills.
The bank connection window occasionally fails to open or times out if it has been sitting idle. Close it, then select Add Payment Method again to start fresh.
If a duplicate account ends up on file, or a method will not remove, contact Member Services at [email protected] or 801-437-0620 and we will sort it out.